You can place a request for a title and ask that the title be held for you to pick up at a library location you select.
Your library might also offer the following services:
Requests for specific copies of a title, specific issues of a serial, or specific parts of multipart sets.
Borrow by Mail, which allows you to request a title and have it mailed to you when it is available. To request a title, you must log in with your password and either your barcode number (library account number) or user name. Your library might limit the number of requests you can make or might charge a fee.
Interlibrary loans, which means that if the title you want is not available within the current library system, the library obtains it for you from another source. This is useful when you have searched a site outside the library system. Your request provides the information the library needs to borrow the title from an outside source for you. Interlibrary loans can take some time to obtain.
Working or saved title list, which allows you to select multiple titles on a working or saved title list and place requests on them all at once.
Requests to view items that are part of a special collection in a reading room.
See the following sections in this topic:
Tip: To request your library’s newest materials, check the area at the side (computer or tablet) or bottom (phone) of the page. You may see lists such as New Titles and On-Order Items. Select a title in a list to search for the title, then follow these steps to request it.
To request any copy of a title listed in your search results
Note: The Place Request option may not be available for titles that represent websites, electronic resources, or other types of material the library designates.
(Optional) From the Pickup Area list, select the name of the area within the library grounds where you want to pick up the requested item. Examples of possible pick up areas include smart locker, curbside, or hold counter.
If your library offers Borrow by Mail, and you want the item mailed to you when it is available, select Please mail this to me.
Note: The library may charge a fee for this service. When you select Please mail this to me, a message states the fee, and you can cancel your request if necessary.
If other requests are active for the same title, the library may display a message that tells you how many requests have been placed before yours. You may also see a message if your request might be filled by an item that has a checkout fee. In either case, you can choose to continue or cancel the request.
If you select Continue, a message informs you that your request has been placed.
Note: Your request may not be successful if your library account is blocked or if the requested material does not circulate. The system displays a message if your request cannot be placed.
If the confirmation message displays your contact information, you can review and update it if necessary. Select the update link.
Select one of the following:
To display your search results again, select Return to search results.
To access your account and see your list of requests, select Go to list of hold requests to access your library account and see your current list of requests.
To exit the system, select Log Out.
To review the status of your requests, and suspend, reactivate, or cancel them online, select Requests on the My Account menu.
To request a title with one click
Your library may offer one-click requests, which allow you to request a title in your search results with one click.
If the request is successfully placed, the system displays a confirmation message. The one-click request activation date is the current date, and the pickup branch is automatically set to your default pickup library. You can select View My Requests on the confirmation message to go to the requests page in your patron account.
You may see an information message when the request is placed; for example, if your library may charge to check out the item.
The One-Click Request feature is not available in the following situations:
In other cases, you may see the One-Click Request option for a title, but your request cannot be placed due to a specific block (for example, the request cannot be placed because your account has exceeded the maximum number of requests). In this case, the system displays an explanation message and the request is not placed.
Follow these steps to request a specific copy of a title, a specific issue of a serial, or a specific part of a multipart set, if your library provides these options.
To request a specific item
Note: The Availability button and availability information may not be displayed for certain types of materials and are not displayed for titles in remote databases.
Availability information for the title appears.
Note: If you cannot request a specific item, the request icon is not displayed for that item.
The request form appears.
If your library offers Borrow by Mail, and you want the item mailed to you when it is available, select Please mail this to me.
Note: Your library may charge a fee for this feature. When you select Please mail this to me, a message states the fee and you can cancel your request if necessary.
A message asks you to confirm that you want this specific copy. If you do, select This item only. If you decide that any copy is acceptable, select First available copy.
If other requests are active for the same item, the library may display a message that tells you how many requests have been placed before yours. You can choose to continue or cancel the request. If you select Continue, a message informs you that your request has been placed.
If the confirmation message displays your contact information, you can review and update it if necessary. Select the update link.
Note: Your request may not be successful if your library account is blocked or if the requested material does not circulate. A message appears if your request cannot be placed. Also, a message may inform you that you cannot request a hold on a specific copy. For example, the item may be lost or may not circulate, or the library may not allow requests for items available on the shelves for checkout.
Select one of the following:
To display your search results again, select Return to search results to search results.
To access your account and see your list of requests, select Go to list of hold requests to access your library account and see your current list of requests (if this link is available).
To exit the system, select Log Out.
You can review the status of your requests, and suspend, reactivate, or cancel them online. Select Requests on the My Account menu.
If you have made a working title list from your search results, or if you have saved title lists, your library may allow you to request multiple titles on your list.
To request multiple titles
When you place a request, the system automatically populates the Pickup Library setting with your preferred request pickup location. If you have not specified a preferred pickup location, the system uses the pickup library you selected the first time you placed a request.
Note:
You can change your preferred request pickup location in two ways:
To change your preferred request pickup location
The request form appears.
An Always use this pick-up location checkbox appears.
Your request is placed and the system updates your preferred request pickup location. Your new pickup location is automatically selected the next time you place a request.
When you place a request, it can go through several different statuses before you pick it up. If you decide you no longer want to hold an item, you can cancel the hold for an item that is in one of the following statuses:
To cancel your hold
The Cancel Requests page appears and asks if you're sure you want to cancel the request.
The item still appears in your Requests list but shows the date the request was canceled.